Mindful Experience: Revolutionizing the Managed Services Arena

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Michelle Digos-Lake, Vice President
The role of IT is rapidly expanding with the changing business requirements and the emergence of new technologies. In tandem, managed services has emerged as the key strategy for nimble business operations. Catering to this growing demand is Ontario-based Mindful Experience, a company that offers highly productive managed services to help both medium and large enterprises achieve more significant business outcomes. “We deliver our services fused with trust and integrity and leverage the ServiceNow platform to provide a single system of record for all IT processes within an organization,” states Michelle Digos-Lake, Vice President of Mindful. The company is ITIL and SSAE type 2 compliant and operates a 24/7 help desk to help its clients around the clock. Mindful connects ServiceNow to their monitoring tools to get proactive notifications about their clients’ business environments. “This is a key approach to enable a ‘truly mindful experience’,” adds Michelle.

Mindful’s service portfolio includes managed IT and infrastructure services as well as enterprise hosting. “For our service delivery, we follow a unique reporting process focused on client C.A.R.E. (Continuity, Administration, Refinements, Enhancements),” says Michelle. The highly professional, reputable, and experienced team of Mindful Experience begins with the engagement strategy collecting data on clients’ business conditions as well as requirements. “We then assess the collected data and make recommendations through the iterative communications with the client,” mentions Michelle. The company is proactively improving its services by stressing on honest communication with clients.

To support increasing ROI and better quality of service, team Mindful assists clients in implementing the right solutions to support their business needs. “We continue managing the solution after the implementation and keep the communication going to ensure the solution and service continue to meet evolving business needs with our clients,” says Michelle. For productive service continuity, Mindful utilizes ServiceNow to generate tickets, alarms, and reports related to any post-implementation issue. “We also proactively explore continuous business improvement opportunities based on our SLAs, industry standards (SSAE and technology), and evolving business needs,” she adds. “We put our customers in the center of our business and strive to stay nimble to ensure effective and efficient service.”


We deliver our services fused with trust and integrity and leverage the ServiceNow platform to provide a single system of record for all IT processes within an organization


A case in point, one of Mindful Experience’s major clients, approached the company to migrate their existing systems to the cloud. The client was facing severe challenges in migrating to this entirely new environment. Team Mindful met the client’s executives to understand the difficulties they were facing and assisted in a successful migration to the cloud. Applying the CARE methodology to identify their business needs and goals, Mindful supported the client to migrate all of the client’s systems to the cloud for significant savings on facilities, utilities, and other expenses required in traditional computing.

Mindful has been acquired by Plan Group, which provides technical services in areas of electrical, mechanical, and ICAT (Information, Communications & Automation Technologies). “We leverage the reach of our parent company to cater to a broader clientele,” mentions Michelle.

Moving forward, Mindful will continue to grow and strengthen its offering of managed services of networks and infrastructure, especially with the growth of IoT. The company looks at catering to its parent organizations’ existing customer base to extend value to its clients and will continue strengthening existing and building new relationships. Team Mindful wants the business world to know that they provide excellent managed services with honesty, resembling their name ‘Mindful Experience.’ “We want to be better than what we were yesterday, and as such, we choose our strategic partners carefully.”

Company
Mindful Experience

Headquarters
Mississauga, ON

Management
Michelle Digos-Lake, Vice President

Description
Provides services in technology, professional and managed services, cloud, mobility, business resumption services, and data analytics.Mindful’s service portfolio includes managed IT and infrastructure services as well as enterprise hosting. The highly professional, reputable, and experienced team of Mindful Experience begins with the engagement strategy collecting data on clients’ business conditions as well as requirements