Top 10 ServiceNow Consulting/Service Companies - 2020
New data unearthed in the 2020 Report supports and expands the assertion that the pace of Digital Transformation has dramatically accelerated. ServiceNow has now successfully positioned itself into the Enterprise fabric for the world’s leading companies, backed by a nearly 20 percent growth of organizations using four or more applications of the platform.
Customer service demands more than what typical Customer Relationship Management (CRM) systems deliver. To provide high-quality service and succeed, organizations must offer an effortless experience by connecting customer service to the other parts of the organization, so they can work together to identify, fix, and even avoid issues. ServiceNow CSM can deliver services effortlessly, with more connectivity, and proactively, thereby resulting in improved customer satisfaction at reduced case volumes and costs. Offering agility in the inter-connectivity of customer service departments with other business department and teams help businesses to offer quick and proactive resolutions.
Customer trends have been highly impacted by the increased of a smartphone, mobile apps, social media, chatbots (text and voice) and chat messengers. ServiceNow lets the business offer resolutions to customers right from the channel, device or platform of user choice. With the rise in chatbots usage, ServiceNow is also permitting users to offer selfservice through chatbots either from web or mobile, alongside a portal. ServiceNow platform is already offering integration with voice assistants like Alexa to enable users to submit requests through voice commands. This helps in to achieve customer satisfaction results in a big way.
Over the next year, advances in natural language understanding will help companies to minimise, if not entirely eliminate, human involvement in a wide range of business processes. AI-powered chatbots will make it possible to give executives a virtual personal assistant, automating timeconsuming chores such as booking business travel, scheduling meetings and managing to-do lists. Companies that deploy chatbots to relieve people from these repetitive tasks will realise significant productivity gains.
We present to you, “10 Most Promising ServiceNow Consulting/Service Companies - 2020.”