B-rightsource
A New Approach to SAP-ServiceNow Integration

Integrating SAP ERP software with ServiceNow is now a prerequisite for most businesses, considering its potential to enhance business operations and productivity. However, the task of making these two platforms work in synergy is highly complex. It entails several technical requirements including technical interfaces but requires also integrated process flows between the systems. Such integration projects are often time-consuming, expensive, and if done wrong, the results are far from optimum. Today, organizations need an expert partner who can take a new approach to integrate SAP with ServiceNow, helping them add value to their SAP service management and business operations.

Addressing this need is B-rightsource. The company strives to bridge the gap between SAP and ServiceNow by developing robust solutions and offering comprehensive services that facilitate their integration. “We are a ServiceNow Premier Partner and SAP Technology Partner. We develop SAP KeyUser Pro, a ServiceNow certified solution with the logo Built on Now to integrate processes and technology between SAP and ServiceNow,” says Dr. Lars Olboeter, the founder and CEO of B-rightsource.

With SAP KeyUser Pro, B-rightsource provides clients with a robust cloud solution on ServiceNow that supports organizations’ SAP Service Management. It is a comprehensive business solution pre-configured with industry best practices and governance models to cover organizations’ varying needs pertaining to SAP services, including support requests, change requests, and project requests. This makes SAP KeyUser Pro a ready-to-go solution that reduces implementation time, allows frictionless communication, and clears responsibilities between IT and functional departments, resulting in a significant cost reduction. Integration of Outsourcing Partners is also fully supported which is a frequent requirement from many customers.

Designed with intuitive and user-friendly interfaces to SAP environments, SAP KeyUser Pro provides full integration into the ServiceNow Service Portal, allowing teams to seamlessly carry out processes and approvals while ensuring transparency across requests, changes, and projects. It enables direct creation of support tickets from SAP and sends runtime information to ServiceNow, which is then attached to the ticket. The solution also provides an interface to the SAP Solution Manager, allowing businesses to create change requests from SAP Solution Manager directly.

With such robust capabilities, SAP KeyUser Pro increases Key User’s SAP competence by enabling them to actively and efficiently work in SAP Service Management. By providing frictionless and fully digitized processes and helping the SAP department to relieve from functional SAP support, the solution allows them to concentrate more on projects. It helps reduce SAP outsourcing cost for SAP operations effort by 80 percent by using internal Key Users as 1^st level support.

We are a ServiceNow Premier Partner and SAP Technology Partner. We develop SAP KeyUser Pro, a ServiceNow certified solution with the logo Built on Now to integrate processes and technology between SAP and ServiceNow

Furthermore, B-rightsource offers a robust suite of services, including ServiceNow consulting and development which entails process consulting for Service Management and other internal processes to translate them into effective business solutions by leveraging their in-depth industry expertise. It also provides architecture design of the ServiceNow system, implementation of powerful Service Portals based on ServiceNow, and customization of the ServiceNow system, to name a few.

What makes B-rightsource unique is the capability to speak the “SAP language.” Unlike its competitors who focus on infrastructure and interact with IT, the company communicates with the SAP teams and bridge the internal gap between SAP and IT departments. With a powerful network of partners and the capability to work entirely on the cloud, this nimble company could expand its customer base into various parts of the globe. This makes B-rightsource the go-to partner for most businesses, even during the pandemic.

With such a powerful value proposition, B-rightsource plans on expanding its client base to double its turnover in the days to come. The innovation labs at B-rightsource are launching two new products on the ServiceNow store, targeting onboarding external contractors and corporate investment requests. “We are planning to further develop our KeyUser Pro application to include mobile support and knowledge centric services,” concludes Olboeter.