Enter Extreme Digital Solutions—a Brazilian IT company and ServiceNow partner that provides consulting and outsourcing of development, modeling, implementation, and training solutions for systems integration, business intelligence, digital processes, and customer experience. The company leverages the ServiceNow platform to connect different departments within a business.
To elaborate, Extreme is currently working on several customer engagement projects to help clients integrating customer service departments with Finance and IT. This enables businesses to seamlessly answer all their customer queries. “ServiceNow is an engagement platform, which is flexible and easy to implement. Our mission is to use this platform to create innovative solutions and make processes more dynamic for our clients,” says Lucas Matis, Product Manager, Extreme Digital Solutions. “We try to bring a holistic change within an organization from both cultural and technical perspective. This makes us a one-stop-shop for digital transformation initiatives.” Extreme has also developed its proprietary platform that supports multiple channels like WhatsApp and Microsoft Teams. Clients can utilize this platform to provide cognitive support to their customers.
Going the extra mile, Extreme provides consultancy services to help their clients in their digital transformation initiatives. The company holds a team of 500 employees who are certified consultants and have extensive knowledge of technologies like artificial intelligence (AI), big data, and cloud. As such, they can seamlessly address current trends of virtualization, data protection, information security, system integration, and data analytics for their clients.
Honing such capabilities, Extreme has helped both public and private sector entities in their digital transformation initiatives. For instance, one of its clients, Yara Brasil, the world leader in plant nutrition, was selected as one of the winners of the “100+ Innovative in the Use of IT” award, promoted annually by IT Mídia, in partnership with PwC. The company was nominated for its project, Center of Excellence (CoE), located in Porto Alegre (RS), which featured the best innovation components ranging from cutting edge technology to more agile working methods. “The CoE implementation project is one of the biggest deliverables symbol of the cultural change that Yara Brasil is going through. It aims to unify and simplify processes to serve customers, employees, suppliers and information journeys with excellence, acting as true agent of change”, says Odércio Claro, Vice President of Information Technology (IT) and the Yara Brasil Center of Excellence.” This achievement shows that the company made the right choices and that we are on the right path, connecting directly to one of the drivers of our innovative growth strategy and customer focus with the goal of becoming the plant nutrition company for the future.”
We try to bring a holistic change within an organization from both cultural and technical perspective
Such instances of client success always give Extreme the impetus to grow. Moving ahead, the company will be investing in new technologies. Also, it is rapidly expanding in Brazil and other South American countries. “We have grown exponentially over the years by steering our clients toward digital transformation. Going forward, we will focus more in training our employees to serve our clients in a streamlined manner,” Matis concludes.