Whether onsite or remote, SDI takes pride in the eponymous presence of its dependable, dedicated teams to help its clients foster and maintain digitally secure environments. With a 25-year corporate resume, the firm delivers end-to-end professional services, including strategic managed services, IT consulting, and hybrid infrastructure solutions to optimize clients’ technology environments.
As a ServiceNow integrator, SDI is driven by its mission to serve as a trusted advisor, providing outstanding business value, driving performance, and ensuring measurable continuous improvement. With a comprehensive suite of services and industry best practices, SDI efficiently and effectively meets cloud, data management, and cybersecurity challenges. The SDI approach goes beyond tossing lines and lifejackets to clients struggling to stay afloat; the firm chooses instead to nurture long-term partnerships. SDI provides top-notch, timely services to meet changing business requirements.
“Our solutions are not just focused on clients’ immediate ITSM needs—Help Desk or Service Desk—but centered on their IT infrastructure as a whole,” states Ric Mims, SDI’s ServiceNow Solutions Director. “We also help our clients with their consumerization needs, allowing them to focus on providing the best value to their own customers.”
The SDI approach is also fundamentally collaborative, bringing people, processes, and technology together to deliver the value clients expect.
“We follow ServiceNow’s Now Create framework and leverage industry best practices to deliver purpose-built solutions to our clients,” says Mims.
SDI Presence’s service portfolio, together with its dedication to adding value, has enabled the company to gather and retain a broad clientele. The firm is now collaborating with one of the country’s largest municipalities to implement their service management system. SDI goes beyond integrating ServiceNow—its team builds customized core applications, bringing new capabilities to client business solutions, such as HR and finance. This will empower the municipal corporation with better customer engagement.
Our solutions are not just focused on clients’ immediate IT service needs—Help Desk or Service Desk—but centered on their IT infrastructure as a whole
SDI’s success is strongly connected to its corporate culture. The firm’s unrelenting commitment to be there for its clients fuels its daily operations. With a team of seasoned, specialized ServiceNow veterans, SDI Presence helps clients to catch the winds of all their trades and ensure smooth sailing ahead.