Top 10 ServiceNow Consulting/Service Companies - 2020

New data unearthed in the 2020 Report supports and expands the assertion that the pace of Digital Transformation has dramatically accelerated. ServiceNow has now successfully positioned itself into the Enterprise fabric for the world’s leading companies, backed by a nearly 20 percent growth of organizations using four or more applications of the platform.

Customer service demands more than what typical Customer Relationship Management (CRM) systems deliver. To provide high-quality service and succeed, organizations must offer an effortless experience by connecting customer service to the other parts of the organization, so they can work together to identify, fix, and even avoid issues. ServiceNow CSM can deliver services effortlessly, with more connectivity, and proactively, thereby resulting in improved customer satisfaction at reduced case volumes and costs. Offering agility in the inter-connectivity of customer service departments with other business department and teams help businesses to offer quick and proactive resolutions.

Customer trends have been highly impacted by the increased of a smartphone, mobile apps, social media, chatbots (text and voice) and chat messengers. ServiceNow lets the business offer resolutions to customers right from the channel, device or platform of user choice. With the rise in chatbots usage, ServiceNow is also permitting users to offer selfservice through chatbots either from web or mobile, alongside a portal. ServiceNow platform is already offering integration with voice assistants like Alexa to enable users to submit requests through voice commands. This helps in to achieve customer satisfaction results in a big way.

Over the next year, advances in natural language understanding will help companies to minimise, if not entirely eliminate, human involvement in a wide range of business processes. AI-powered chatbots will make it possible to give executives a virtual personal assistant, automating timeconsuming chores such as booking business travel, scheduling meetings and managing to-do lists. Companies that deploy chatbots to relieve people from these repetitive tasks will realise significant productivity gains.

We present to you, “10 Most Promising ServiceNow Consulting/Service Companies - 2020.”

    Top ServiceNow Consulting/Service Companies

  • 1

    The implementation of enterprise service management projects requires deep integration know-how. agineo is a specialist in the implementation of service processes and a leader in the implementation of service management technologies. It is also the largest German-speaking and industry-independent ServiceNow partner for the DACH region. Everything from a single source, agineo offers its clients a complete package for planning, introducing and operating the entire ServiceNow product range. The company supports its clients in the implementation of their ServiceNow projects across the entire process chain

  • 2

    B-rightsource is a ServiceNow Premier Partner and SAP Technology Partner that offers business solutions based on ServiceNow to integrate ServiceNow with SAP. Since its inception, B-rightsource has been working toward bridging the gap between SAP and ServiceNow by developing robust solutions and offering comprehensive services that facilitate their integration. With SAP KeyUser Pro, B-rightsource provides clients with a robust cloud solution for supporting SAP Service Management based on ServiceNow. It is a comprehensive business solution pre-configured with industry best practices and governance models from existing SAP organizations and projects for covering an SAP support organization’s needs, including support, requests, change, and project requests

  • 3

    BECK Strategies is a business transformation consulting company and is a 100 percent dedicated ServiceNow partner committed to helping drive businesses into the future. The organization focuses on assisting customers in driving change with People, Process, and Technologies on ServiceNow. A veteran-owned company primarily focused on bridging gaps within IT Operations Management (ITOM) and AIOps; BECK Strategies also leverages ServiceNow to help clients surmount challenges within IT Service Management (ITSM), Integrated Risk, and other security processes

  • 4

    IRM.Expert provides unparalleled knowledge on GRC and IRM across various sectors. Their Architects Advisory team provides support during and after ServiceNow IRM/GRC implementation projects and help in designing the next phases to deliver more value to an organization. Typical clients of IRM.Expert’s are companies that have failed to deliver true value from ServiceNow IRM/GRC solution. One of IRM.Expert’s offerings is designed to audit an existing implementation and, after identifying flaws, make recommendations to revamp or rebuild the solution in a manner that meets the client’s expectations and goals

  • 5

    Founded in 2013,the company offers two businesses: Velocity Smart Consulting (a pure-play ServiceNow consultancy) and Velocity Smart Technology. By combining its experts’ cross-industry skills in service strategy, service design, process design, communications, vendor management, business change, test management, and interim resourcing, the company has created Velocity SmartTransform—the first holistic ServiceNow end to end transformation methodology that enables seamless digital transformation with real business value. Velocity Smart Technology created the world’s first ServiceNow certified app-connected fully integrated Smart Locker and Smart Vending solution. It aims to revolutionize self-service IT support to enterprises by fully integrating its smart lockers with ServiceNow for streamlined remote and automated IT equipment collection and delivery services

  • 6



    Established in 2009 through a partnership with RSA Archer, we have completed over 650 successful GRC projects through a variety of platforms. While they remain RSA Archer’s primary UK consultancy, 2MC has also developed relationships with and implemented projects for SureCloud, SAI Global BWise, ServiceNow, SAI Global and Thompson Reuters. This multi-platform, vendor-agnostic approach provides them with an unparalleled understanding of GRC best practices, ensuring that each project’s requirements are impartially evaluated and suitably matched with the most appropriate technology

  • 7



    Edgile was founded in 2001 to deliver strategic cybersecurity and risk management services to the Fortune 500. What distinguishes Edgile in this arena is its business-aligned security approach coupled with the deep knowledge of its professionals and the active engagement of its leadership. Edgile offers proven services to help solve complex security challenges across many industries including healthcare, financial services, energy, retail, et al. Among its diverse customer base, Edgile works with 45+ companies in the Fortune 500, including more than 12 in the Fortune 100

  • 8

    Mindful Experience

    Mindful Experience

    Mindful Experience was launched in October 2014. A forward-thinking group of seasoned leaders had a vision to enhance and improve how businesses operate by leveraging IT solutions. This group was a small team, but extremely motivated and excited to positively disrupt the IT industry, while offering customers the white glove service of excellence. The Mindful Team is built up of insightful problem solvers, who provide a consultative approach to understand business challenges, customize solutions, and offer proactive managed service on a 24/7/365 basis

  • 9



    The nuvolax group is a vendor-independent IT consulting and implementation specialist and has been working successfully for international clients since 1998. nuvolax is an internationally operating digitalization partner with a proven footprint in the implementation of cloud-based enterprise IT solutions. Based at four strategic hubs around the world, the company provides tailored consulting services in a range of industries, including healthcare, automotive, public services and engineering

  • 10

    Proven Optics

    Proven Optics

    The Proven Optics Financial Management Application Suite is the ultimate TBM solution delivered on the ServiceNow platform. Based on 20+ years of Practitioner experience and 100+ Commercial and Federal implementations, our solutions provide IT and Finance leaders with the necessary insights to make better business decisions. Defining client’s IT Value Story enables the business to understand how IT drives business goals. They go beyond offering theories and become a part of client’s team to ensure success from Day One